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RETURNS & EXCHANGE
Product (s) can be exchanged within the 2 weeks from the date of purchase. Please note that the product must be unused with the price label attached along with the purchase invoice. Items bought on sale cannot be exchanged. Due to the differences in color monitors/screens and lighting used during photo shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We suggest you to read the full description before confirming the order. We will only exchange , if the product(s) received has any kind of manufacturing defect or size issue. Contact our customer service center by emailing us images of defected product at shopismaz@gmail.com within 3 days of purchase. After our team reviews the product, you will be offered an exchange with same price value product.
No Exchange for Handbags or Wallets in any case.
Exchange for shoes only in case of Size issue. -
REFUNDS
We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock only. Shipping and handling costs are non-refundable. Please allow three weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
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ORDER CANCELLATION
You may cancel your order within 1 working day of order placement. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply. Ismaz may cancel orders for any reason. Common reasons may include: The item is out of stock; pricing errors or credit card payment is declined by the issuing financial institution.
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